Journal
Notes from the desk.
Honest writing on client service, websites that earn their keep, and running a creative business without losing the plot.
Client servicing is the product.
Everyone sells deliverables. The studios that last sell something else: the feeling that someone has it handled.
When a website should be a tool, not a brochure.
Most websites are digital brochures. The ones that pay for themselves do a job. Here's how to tell which one you need.
How to take over a stalled build without the drama.
Inheriting someone else's half-finished website is part engineering, part therapy. The code is usually the easy bit.